To receive a refund, you must contact iPatio by for a return address. You may return new items purchased within 30 days of delivery for a refund of the cost of the product. You will be required to pay the cost of the return shipping to our warehouse. The product must be returned in the original packaging, including any parts, accessories, manuals, and documentation, and must be in resalable condition to receive a refund. Items must arrive at our warehouse within 45 days of the original delivery date for you to qualify for a refund. You can expect to receive your refund to be credited to your bank account within four weeks of the receipt of the product at our warehouse.